Managing Operations Across the Supply Chain

Part 1 SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT 
 1 Introduction to Managing Operations Across the Supply Chain
 2 Operations and Supply Chain Strategy

Part 2 FOUNDATIONS OF OPERATIONS MANAGEMENT
 3 Managing Processes and Capacity
 3 Supplement: Process Mapping and Analysis
 4 Product/Process Innovation
 5 Manufacturing and Service Process Structures
 6 Managing Quality
 6 Supplement: Quality Improvement Tools
 7 Managing Inventories
 8 Lean Systems

Part 3 INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
 9 Customer Service Management
10 Sourcing and Supply Management
11 Logistics Management

Part 4 PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
12 Demand Planning: Forecasting and Demand Management
13 Sales and Operations Planning
14 Materials and Resource Requirements Planning
Brief Contents

Part 5 MANAGING CHANGE IN SUPPLY CHAIN OPERATIONS
15 Project Management
15 Supplement: Advanced Methods for Project Scheduling
16 Sustainable Operations Management—Preparing for the Future