| Preface to the Second Edition |
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xv | (6) |
| Acknowledgments |
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xxi | |
| PART I VALUES AND HISTORICAL PERSPECTIVES |
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1 | (100) |
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CHAPTER 1: An Introduction to Macro Practice in Social Work |
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3 | (32) |
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MACRO PRACTICE IN CONTEXT |
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3 | (3) |
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6 | (13) |
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Levels of Involvement in Social Work Practice |
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7 | (1) |
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A Systematic Approach to Macro Social Work Practice |
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7 | (2) |
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The Interrelationship of Micro and Macro Social Work Practice |
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9 | (10) |
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10 | (9) |
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Case Example 1: Child Protective Services |
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10 | (3) |
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Case Example 2: Case Management with Elderly and Disabled Persons |
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13 | (3) |
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Case Example 3: Displaced Homemaker Services |
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16 | (3) |
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19 | (1) |
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THE FOUNDATION OF MACRO PRACTICE |
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20 | (12) |
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21 | (1) |
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22 | (7) |
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29 | (2) |
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Some Basic Principles of Macro Practice |
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31 | (1) |
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32 | (1) |
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33 | (1) |
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34 | (1) |
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CHAPTER 2: The Historical Roots of Macro Practice |
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35 | (33) |
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TRENDS UNDERLYING THE EMERGENCE OF SOCIAL WORK ROLES |
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36 | (8) |
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36 | (2) |
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38 | (1) |
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39 | (3) |
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The Development of Social Work |
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42 | (1) |
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Early Social Work Education |
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43 | (1) |
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COMMUNITY ORGANIZATION AND SOCIAL REFORM |
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44 | (3) |
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Effects of the Great Depression |
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45 | (1) |
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Social Work and Social Change |
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45 | (2) |
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MACRO PRACTICE IN ORGANIZATIONS |
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47 | (3) |
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The Organizational Context of Social Work |
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47 | (3) |
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50 | (12) |
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50 | (5) |
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55 | (1) |
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56 | (6) |
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62 | (1) |
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63 | (1) |
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64 | (2) |
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66 | (2) |
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CHAPTER 3: Understanding the Problem and the Target Population |
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68 | (33) |
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THE SOCIAL WORKER'S ENTRY INTO AN EPISODE OF MACRO-LEVEL CHANGE |
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70 | (1) |
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GUIDELINES FOR PLANNING CHANGE |
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71 | (24) |
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Focus A: Understanding the Problem |
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72 | (14) |
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Task 1: Identify the Community or Organizational Condition |
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73 | (2) |
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Task 2: Review the Literature on the Condition, Problem, or Opportunity |
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75 | (1) |
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Task 3: Collect Supporting Data |
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76 | (5) |
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Task 4: Identify Relevant Historical Incidents |
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81 | (1) |
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Task 5: Identify Barriers to Problem Resolution |
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82 | (2) |
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Task 6: Determine Whether the Condition Is a Problem |
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84 | (1) |
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Summary of Steps Involved in Understanding the Problem |
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85 | (1) |
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Focus B: Understanding the Population |
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86 | (7) |
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Task 7: Review the Literature on the Target Population |
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87 | (2) |
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Task 8: Examine Relevant Ethnic and Gender Perspectives |
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89 | (3) |
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Understanding Cultural Perspectives |
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89 | (1) |
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Understanding Gender Perspectives |
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90 | (1) |
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90 | (2) |
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Task 9: Explore Past Experiences with the Target Population and Problem |
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92 | (1) |
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Summary of Steps Involved in Understanding the Population |
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93 | (1) |
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Focus C: Refining the Problem Statement |
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93 | (2) |
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Task 10: Speculate about the Etiology of the Problem |
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93 | (1) |
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Task 11: Refine the Problem Statement |
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94 | (1) |
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Summary of Steps in Refining the Problem Statement |
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95 | (1) |
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95 | (1) |
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96 | (1) |
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96 | (2) |
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98 | (3) |
| PART II THE COMMUNITY AS THE ARENA OF CHANGE |
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101 | (88) |
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CHAPTER 4: Understanding Communities |
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103 | (23) |
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103 | (4) |
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104 | (1) |
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105 | (1) |
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Distinguishing Community Theories and Models |
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106 | (1) |
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COMMUNITY STRUCTURE AND FUNCTION |
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107 | (7) |
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108 | (1) |
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109 | (2) |
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When Community Functions Fail |
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111 | (1) |
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112 | (2) |
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COMMUNITY PEOPLE, VALUES, AND INTERACTIONS |
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114 | (2) |
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Community as Collective Identity |
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114 | (2) |
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COMMUNITY POWER, POLITICS, AND CHANGE |
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116 | (1) |
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CONTEMPORARY COMMUNITY THEORY AND PRACTICE |
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117 | (6) |
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Community Practice Models |
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119 | (3) |
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122 | (1) |
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123 | (1) |
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123 | (2) |
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125 | (1) |
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CHAPTER 5: Understanding and Analyzing Community Strengths and Problems |
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126 | (33) |
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128 | (4) |
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128 | (2) |
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130 | (2) |
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A FRAMEWORK FOR CONCEPTUALIZING COMMUNITY |
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132 | (22) |
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Focus A: Identifying Target Populations |
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132 | (4) |
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Task 1: Understand Characteristics of Target Population Members |
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135 | (1) |
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Focus B: Determining Community Characteristics |
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136 | (6) |
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Task 2: Identify Community Boundaries |
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136 | (2) |
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Task 3: Profile Social Problems |
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138 | (2) |
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Task 4: Understand Dominant Values |
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140 | (2) |
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Focus C: Recognizing Differences |
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142 | (5) |
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Task 5: Identify Formal and Covert Mechanisms of Oppression |
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143 | (3) |
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Task 6: Identify Evidence of Discrimination |
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146 | (1) |
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Focus D: Identifying Structure |
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147 | (7) |
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Task 7: Recognize Locations of Power |
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148 | (1) |
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Task 8: Determine Resource Availability |
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149 | (2) |
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Task 9: Identify Patterns of Resource Control and Service Delivery |
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151 | (3) |
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154 | (1) |
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154 | (1) |
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155 | (1) |
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156 | (3) |
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CHAPTER 6: Understanding a Community Human Service System |
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159 | (30) |
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A FRAMEWORK FOR ANALYZING COMMUNITY HUMAN SERVICE SYSTEMS |
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160 | (22) |
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Focus A: Understanding Need |
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160 | (8) |
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Task 1: Identify the Target Population |
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160 | (1) |
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Task 2: Define a Continuum of Need |
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161 | (4) |
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Task 3: Assess Target Population Needs |
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165 | (1) |
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Task 4: Identify Collective Community Needs |
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165 | (3) |
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Focus B: Identifying Auspices or Sponsoring Organizations |
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168 | (9) |
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Task 5: Examine Informal Service-Delivery Units |
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169 | (2) |
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Task 6: Examine Mediating Service-Delivery Units |
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171 | (2) |
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Task 7: Examine Formal Service-Delivery Units |
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173 | (4) |
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Focus C: Determining Systemic Competence |
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177 | (5) |
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Task 8: Determine Linkages Between Units |
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177 | (5) |
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182 | (1) |
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182 | (1) |
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183 | (2) |
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185 | (4) |
| PART III THE ORGANIZATION AS THE ARENA OF CHANGE |
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189 | (92) |
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CHAPTER 7: Understanding Organizations |
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191 | (42) |
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192 | (4) |
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193 | (1) |
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Distinguishing Organizational Theories |
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194 | (2) |
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BUREAUCRACY AND ORGANIZATIONAL STRUCTURE |
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196 | (3) |
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199 | (9) |
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Scientific and Universalistic Management |
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199 | (3) |
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202 | (2) |
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204 | (2) |
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Management by Objectives (MBO) |
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206 | (2) |
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ORGANIZATIONAL GOALS AND THE NATURAL-SYSTEM PERSPECTIVE |
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208 | (2) |
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210 | (1) |
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ORGANIZATIONS AS OPEN SYSTEMS |
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211 | (7) |
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Understanding Open Systems |
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211 | (2) |
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213 | (5) |
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CONTEMPORARY PERSPECTIVES |
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218 | (10) |
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219 | (1) |
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220 | (1) |
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221 | (1) |
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"In Search of Excellence" |
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222 | (2) |
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224 | (1) |
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Total Quality Management (TQM) |
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225 | (2) |
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Summary and Analysis of Contemporary Theories |
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227 | (1) |
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228 | (1) |
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229 | (2) |
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231 | (2) |
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CHAPTER 8: Analyzing Human Service Organizations |
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233 | (48) |
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TWO VIGNETTES OF HUMAN SERVICE ORGANIZATIONS |
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235 | (4) |
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Vignette 1: Canyon County Department of Child Welfare |
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235 | (2) |
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Vignette 2: Lakeside Family Services |
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237 | (2) |
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FRAMEWORK FOR ORGANIZATIONAL ANALYSIS |
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239 | (34) |
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Focus A: Identifying the Agency's Task Environment and Assessing Relationships |
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239 | (17) |
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Task 1: Identify Sources of Cash and Noncash Revenues |
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242 | (5) |
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Task 2: Assess Relationship with Revenue Sources |
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247 | (1) |
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Task 3: Identify Client Population and Referral Sources |
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248 | (2) |
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Task 4: Assess the Agency's Relationship to Client Population and Referral Sources |
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250 | (3) |
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Task 5: Identify Other Important Organizations in the Task Environment |
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253 | (2) |
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Task 6: Assess the Agency's Relationship to Other Important Organizations in the Task Environment |
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255 | (1) |
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Focus B: Analyzing the Organization |
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256 | (17) |
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Task 7: Identify Corporate Authority and Mission |
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258 | (1) |
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Task 8: Understand Administration, Management and Leadership Style |
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259 | (2) |
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Task 9: Understand Organizational and Program Structure |
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261 | (4) |
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Task 10: Assess the Organization's Programs and Services |
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265 | (3) |
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Task 11: Assess Personnel Policies, Procedures, and Practices |
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268 | (3) |
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Task 12: Assess Adequacy of Technical Resources and Systems |
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271 | (2) |
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273 | (1) |
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274 | (2) |
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276 | (1) |
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277 | (4) |
| PART IV CHANGING MACRO SYSTEMS |
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281 | (59) |
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CHAPTER 9: Developing an Intervention Strategy |
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283 | (37) |
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GUIDELINES FOR DEVELOPING AN INTERVENTION STRATEGY |
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285 | (4) |
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Focus A: Developing the Intervention Hypothesis |
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285 | (4) |
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Task 1: Develop a Working Hypothesis of Etiology |
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285 | (2) |
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Task 2: Develop a Working Intervention Hypothesis |
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287 | (1) |
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Summary of Steps in Developing the Intervention Hypothesis |
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288 | (1) |
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Focus B: Defining Participants |
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289 | (8) |
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Task 3: Identify the Initiator System |
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290 | (1) |
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Task 4: Identify the Change Agent System |
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290 | (1) |
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Task 5: Identify the Client System |
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291 | (1) |
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Task 6: Identify the Support System |
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292 | (1) |
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Task 7: Identify the Controlling System |
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292 | (1) |
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Task 8: Identify the Host and Implementing Systems |
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293 | (1) |
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Task 9: Identify the Target System |
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294 | (1) |
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Task 10: Identify the Action System |
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295 | (2) |
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Focus C: Examining System Readiness for Change |
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297 | (2) |
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Task 11: Assess General Openness to Change |
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297 | (1) |
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Task 12: Identify Anticipated or Actual Response |
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298 | (1) |
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Task 13: Determine Availability of Resources |
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298 | (1) |
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Task 14: Examine Outside Opposition to Change |
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298 | (1) |
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Focus D: Selecting a Change Approach |
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299 | (1) |
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Task 15: Select a Policy, Program, Project, Personnel, or Practice Approach |
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300 | (2) |
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Focus E: Assessing Political and Interpersonal Considerations |
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302 | (2) |
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Task 16: Address Public Image and Successful Change |
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302 | (1) |
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Task 17: Identify Alternative Perspectives |
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303 | (1) |
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Task 18: Assess Duration and Urgency |
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303 | (1) |
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Focus F: Assessing Resource Considerations |
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304 | (1) |
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Task 19: Determine the Cost of Change |
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305 | (1) |
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Task 20: Determine the Cost of Doing Nothing |
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305 | (1) |
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Focus G: Weighing the Likelihood of Success |
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305 | (3) |
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Task 21: Assess Support from Individuals, Groups, and Organizations |
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306 | (1) |
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Task 22: Assess Support from Facts and Perspectives |
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306 | (2) |
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Focus H: Setting Goals and Objectives |
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308 | (4) |
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310 | (1) |
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Task 24: Formulate Outcome and Process Objectives |
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310 | (3) |
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313 | (1) |
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314 | (1) |
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314 | (2) |
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316 | (4) |
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CHAPTER 10: Selecting Appropriate Tactics |
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320 | (20) |
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FOCUS A: SELECTING TACTICS |
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321 | (15) |
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Task 1: Consider a Range of Tactics |
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321 | (2) |
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Task 2: Consider the Pros and Cons of Collaboration |
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323 | (2) |
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Task 3: Consider the Pros and Cons of Campaign |
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325 | (2) |
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Task 4: Consider the Pros and Cons of Contest |
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327 | (2) |
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Task 5: Weigh Relevant Considerations in Selecting Tactics |
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329 | (7) |
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FOCUS B: PREPARING A WRITTEN PLAN |
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336 | (1) |
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337 | (1) |
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338 | (1) |
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339 | (1) |
| Appendix A. Framework for Selecting Appropriate Tactics |
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340 | (1) |
| Appendix B. Case Example: Jackson County Foster Care |
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341 | (8) |
| Index |
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349 | |